Delivery/Shipping Policy

Delivery / Shipping Policy

We normally deliver within 3 Business days for orders and payment received. We try our best effort to ensure that products are delivered on time. Please note that some delays may occur by factors outside of our control like bank transfer that can take up to 2 Business days.

*For quick delivery, Juice is the quickest method for payment.

Door-to-door delivery

  1. Only one delivery address is allowed per order placed.
  2. The products will be delivered by our delivery team, at the address given upon placing the order.
  3. Delivery is made on working days only, between 09h00 and 17h00, without prior notification.

General Terms

1. You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery can be made.

2. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number.

3. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.

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Cleaning and Maintenance Guide includes:

Product Instruction Manual

To ensure your product’s proper setup, use, and safety, we strongly advise reading the manual thoroughly. Your understanding is key to unlocking all its features.

Language: English | French

Note: The manual provides essential instructions and guidelines to be read before usage

What's Included