Returns & Refunds
We want you to love your JIMMY. If something isn't right, here's how we make it right.
14-Day Return Window
You may return most items within 14 days of delivery, provided they are unused, in original condition, and in their original packaging with all accessories and documentation included.
To initiate a return, contact us at [email protected] or via WhatsApp before sending anything back. We will confirm eligibility and provide return instructions.
Non-Returnable Items
The following items cannot be returned or refunded:
- Items that have been used, assembled, or show signs of wear
- Spare parts and consumable accessories once opened
- Products damaged due to misuse, drops, or improper cleaning
- Items returned without prior authorisation from our team
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5–7 business days via the original payment method (bank transfer or cash for in-store purchases). We do not refund delivery fees unless the return is due to a fault on our end.
Faulty or Damaged Products
If your product arrives damaged or develops a manufacturing fault within the warranty period, we will repair, replace, or refund it at no cost to you.
Please photograph the issue and contact us within 48 hours of receiving a damaged item. For warranty claims after delivery, visit our After-Sales page.
How to Return
Contact us first — do not send items without authorisation, as unauthorised returns cannot be processed.
Pack the item securely in its original box with all included accessories.
Drop it off at our showroom in Floréal Square or arrange a courier pickup with our team.
Contact Us
For return requests or questions, reach us at [email protected], via WhatsApp on +230 5700 0000, or visit us at Shop 10, Floréal Square, Floréal, Plaines Wilhems.