2-year warranty on the motor. 2 years on labour. 1 year on electrical parts. The warranty covers manufacturing defects only. All warranty periods start from the day of invoice.
Wear-and-tear items (filters, rollers, brushroll bristles, batteries past 12 months) and damage caused by misuse, water beyond the rated IP class, drops, or third-party repair are excluded. Bring the product clean, with the warranty card or invoice number.
After-sales service available upon request at Floréal, Plaines Wilhems — Mon–Fri 9–5 and Saturday 10:30–14:00. Sundays and public holidays closed. WhatsApp to schedule a drop-off or a pick-up.
WhatsApp or phone with your order number — we open a ticket on the spot.
Bring the unit to our Floréal showroom during opening hours — Mon–Fri 9–5 and Sat 10:30–14:00 (Sundays and public holidays closed). We open a ticket on the spot.
A first diagnosis is done in our shop and, based on our staff's expertise, we give you advice and recommendations. If a repair is needed, we tell you the estimated cost first. Repairs take 2–3 weeks when the parts are available; if a part is not available, we order it from the manufacturer and have it shipped to Mauritius.
We let you know once your device is fully repaired, so you can arrange to collect it from our Floréal shop.
